Refund Policy

1. Introduction

At BEN IPTV, your satisfaction is our priority. We understand that technical issues or service-side difficulties can occasionally impact your setup experience. To address this, our support team reviews every billing case individually to evaluate refund requests fairly and establish appropriate resolutions. We encourage all customers to reach out to customer support as a first step to resolve any questions or issues.

By acquiring a Premium IPTV Subscription, you agree to these conditions alongside our official Privacy Policy and Terms Of Service.

2. Refund Eligibility

At BEN IPTV, we evaluate billing and refund requests on a case-by-case basis. Requests are assessed under specific eligibility categories to ensure fairness, including:

• Verified service-side technical failures that prevent stream access, provided the issue is persistent and cannot be resolved by our engineering team within a reasonable timeframe.
• Confirmed activation issues caused directly by a service-side delivery system error that prevents the subscription from being initialized.
• Duplicate payment review cases where transactional records confirm that the client was billed twice for the same subscription order.
• Technical issues confirmed by a comprehensive BEN IPTV support investigation, after the customer has cooperated with our troubleshooting steps.

Please note that refunds are not issued automatically and require verification. We do not guarantee refunds for issues outside of our direct control, such as third-party application errors or local network constraints.

3. Technical Issue Resolution Process

We are committed to helping you enjoy a seamless streaming experience. Before any refund is evaluated, we require our support team to be given a reasonable opportunity to address and troubleshoot the issues you encounter.

When you contact our technical team, we will guide you through a structured resolution process. Our support staff is fully equipped to:

• Verify account activation status to ensure your credentials are correctly registered on our servers.
• Review configuration settings on your device and recommend optimized parameters.
• Check connection parameters, latency, and streaming routes between your ISP and our servers.
• Investigate potential service-side issues or localized server maintenance.
• Assist with supported application setup, helping you configure compatible IPTV players (such as IPTV Smarters, TiviMate, XCIPTV, and others).

Our priority is to get your service running smoothly, and our friendly support agents are ready to assist you at every step of the setup process.

4. Free Trial Policy

We encourage users to test their streaming setup using our Free Trial before purchasing a long-term plan. This allows you to evaluate app compatibility, channel performance, and device configuration parameters.

5. Duplicate Purchases

If a duplicate purchase is accidentally completed for the same account, please notify our support team. Upon transaction verification, our team will review the records to determine the appropriate resolution.

6. Non-Refundable Situations

Refund requests generally do not qualify for approval in the following scenarios:

• Issues stemming from customer internet bandwidth limits, routing lag, or local ISP blocking.
• Incorrect information provided during checkout (e.g. incorrect email or unsupported device selections).
• Failure to follow installation guides and support configuration instructions.
• Change of mind or personal schedule changes after successful account activation.
• Unsupported third-party software applications or hardware platforms outside BEN IPTV control.

7. Subscription Cancellations

Subscriptions remain active until the end of the purchased billing cycle. If you decide to cancel, your access continues for the remaining period. You can contact support at any time to discuss plan adjustments or connection packages.

8. Activation & Delivery

IPTV Activation information is sent electronically to your registered email address shortly after transaction verification. If you do not receive your configuration guide within several minutes, please reach out to our team for activation assistance.

9. Chargeback Policy

We are dedicated to resolving billing questions directly. We encourage customers to connect with our support team regarding payment disputes or transaction inquiries. Reaching out directly allows us to investigate and resolve issues quickly.